We are as Passionate about a Great Patient Experience as You Are.
When your hospital partners with Allen Technologies, it’s transforming the way patients, families, and hospital staff interact with one another during the patient’s stay. Our team is passionate about providing solutions to hospitals that improve the patient experience, encourage patient education, and increase overall hospital efficiency.
Experience. Passion. And Unmatched Customer Service.
A great tech product without great customer service fails. Not so at Allen. Our clients consistently rank our customer service and support at the highest possible levels.
Overall Experience with Allen:
9 out of 10 stars
Satisfaction level for Allen service / support:
9.23 out of 10 stars
Service team knowledge rating:
9.64 out of 10 stars
Allen installations team knowledge:
9.67 out of 10 stars
Professionalism of Allen install team:
9.72 out of 10 stars
Would recommend Allen products and services:
9.78 out of 10 stars
Source-2019/2020 customer surveys
We Make Patient Engagement Easy
The Allen Difference
Allen’s E3 Patient Engagement Platform helps hospitals improve patient education, the patient experience, and hospital efficiency, but there is a fourth “E” that defines who we are and what we believe in and that is “easy”. We make interactive patient engagement easy, and within the reach of all hospitals, regardless of size. That is what makes us unique and why hospitals have partnered with Allen for four decades.
With Allen E3, there’s no messy IT set up or expensive new hardware to buy. No heavy bandwidth requirements or extra devices needed. All we need is an Internet connection and your existing equipment. Your patients can be using E3 within hours.
Although our interactive patient engagement platform offers a wide variety of services, you’re able to customize your experience and only opt for the features that your hospital needs. You won’t be required to select services you don’t need. Implement what you need now, and we can easily expand your system’s capabilities as your needs and budget dictate.
Allen E3’s dashboard gives hospital staff real-time views into patient education activity, requests for services, and feedback. Through our EMR integration, nurses can view activity while working in the same software they use daily. No extra logins or software to learn. While rounding, nurses can then reinforce the education that the patient has viewed and supplement with additional information as needed.
The user-friendly E3 interface replicates familiar and engaging navigation to make it easy for patients to use. Pop-up alerts let patients know when new content is ready for viewing. Patients can use the pillow speaker or keyboard to quickly navigate across the screens.