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Read how Allen Technologies patient engagement solutions are benefitting hospitals across the country.

How El Camino Uses Technology to Improve Patient Experience

How El Camino Uses Technology to Improve Patient Experience

At El Camino Hospital in Mountain View, California, the commitment to technology is embedded in its very mission. “Everything we do is based on the deep belief that improved technology leads to improved patient care,” notes the hospital on its website.

Hospital’s Switch to Online Patient Dining Menus Improves Efficiency and Patient Satisfaction

Hospital’s Switch to Online Patient Dining Menus Improves Efficiency and Patient Satisfaction

Phelps Memorial Hospital sought a more efficient and patient-friendly way to deliver its room dining menus. Allen’s interactive menus saved Phelps 8,700 staff hours annually and contributed to Phelps’ HCAHPS rating 14% higher than benchmarks.

Transforming Patient Care: Engaging Patients Through Access to Information and Amenities

Transforming Patient Care: Engaging Patients Through Access to Information and Amenities

Allen client, Northern Westchester Hospital, has achieved the highest CMS rating for patient satisfaction. Among the hospital’s patient engagement strategies is an Allen-powered interactive patient engagement tablet called PAT. Read more about PAT and Northern Westchester’s philosophy in this interview with Chief Nursing Officer Lauraine Szekely.

Real-Time Feedback is Helping Lahey Hospital Improve the Patient Experience

Real-Time Feedback is Helping Lahey Hospital Improve the Patient Experience

Lahey Hospital recognizes the importance of meal quality and service on the patient’s overall experience in the hospital. Working with Allen Technologies, Lahey implemented an interactive room services dining capability using Allen’s E3 Patient Engagement Solution platform. The touchscreen menus, nutritional information, and feedback tools are helping Lahey take their HCAHPS scores well beyond both state and national benchmarks.

Interactive Patient Feedback is Helping Phelps Hospital Set the Bar for Patient, Employee Satisfaction

Interactive Patient Feedback is Helping Phelps Hospital Set the Bar for Patient, Employee Satisfaction

Phelps Memorial Hospital sought a way to encourage patient feedback – whether it’s a staff compliment or a complaint – before patients are discharged, and while the hospital can address it. Phelps needed an easy way for bedridden patients to submit comments. It found the solution with Allen’s interactive patient engagement system already in use on its bedside touchscreen units. The improvement in patient and staff satisfaction scores has been nothing short of impressive.

El Camino Hospital Uses Allen Technologies Interactive Patient Survey To Improve Patient Experience In Real-Time

El Camino Hospital Uses Allen Technologies Interactive Patient Survey To Improve Patient Experience In Real-Time

Working directly with Allen Technologies, El Camino Hospital’s Director of Patient Experience, R.J. Salus, was able to reach every patient in his hospital with innovative, real-time feedback surveys. The Interactive Patient Survey resulted in immediate upticks in the hospitals HCAHPS scores and allowed hospital staff to reach significantly more patients in less time than traditional rounding.

Putting “Hospitality” in the Hospital with Interactive Patient Systems

Putting “Hospitality” in the Hospital with Interactive Patient Systems

Looking to empower their patients and increase engagement, Torrance Memorial Hospital chose to include Allen Interactive Patient Systems in their new tower project. The system allows patients to control their TV, food choices, and health education content, along with many other exciting features. The system provides a fresh communication channel for patients and staff and allows the patient to become a fully integrated part of the care team.

El Camino Hospital Uses Allen Technologies Interactive Patient System For Influenza Visitation Alerts

El Camino Hospital Uses Allen Technologies Interactive Patient System For Influenza Visitation Alerts

In the midst of a recent, challenging influenza season in northern California, El Camino Hospital turned to Allen Technologies to alert hospital patients and visitors of temporary visitation restrictions in two of their hospital campuses. By utilizing the Allen Interactive Patient System and working directly with the Allen Technologies team, the hospital was able to get visitation restriction updates pushed to every hospital bed within 48 hours of initially contacting their account success manager.

Henry Mayo Newhall Memorial Hospital Bed Turn Time

Henry Mayo Newhall Memorial Hospital Bed Turn Time

In 2011 Henry Mayo selected the Allen Technologies Interactive Patient System (IPS) to enhance the comfort, engagement, and satisfaction of their patients. They also wanted to automate and streamline a number of the hospital’s clinical and operational processes. Since its deployment, the Room Readiness Module has helped Henry Mayo reduce their “bed wait time” by 30 minutes. Reducing the time that patients wait for a room to occupy when being admitted to the hospital has resulted in much improved satisfaction.

El Camino Hospital Guest Trays

El Camino Hospital Guest Trays

In 2009 El Camino Hospital selected the Allen Technologies Interactive Patient System (IPS) to improve the comfort, convenience, engagement, and safety of their patients. Each patient room was equipped with a television monitor, a networked PC, a pillow speaker, and a medical grade keyboard. In addition to the entertainment and education features, the deployment added additional patient comfort and engagement features, including the ability for patient’s guests to order and pay for guest meal trays through the Allen IPS.

Featured White Papers

Transforming the Patient Experience: Engaging Patients Through Access to Information and Services

Transforming the Patient Experience: Engaging Patients Through Access to Information and Services

Empowering patients with direct access to their health information right at the bedside

The Siemens Building Automation and Allen Technologies Interactive Patient System (IPS) Solution

The Siemens Building Automation and Allen Technologies Interactive Patient System (IPS) Solution

How integrating building automation and patient room temperature control drives quality care environments, improves patient satisfaction, and reduces energy costs

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