Medicine and medical technology have made remarkable advances in recent years, but these have largely been around what we do for patients and/or to patients, but not with patients. We’ve seen great strides made in the areas of electronic health records, AI, wireless communications and more, but the patient experience remains, for the most part, the same as it was decades ago.
Patient-centered care is all about putting the patient at the center of their care team as an active participant. This sounds great in theory, but often falls apart in the real-life patient experience.
This on-demand webinar will challenge healthcare organizations to rethinking the patient experience in the 21st century and providing an experience that will not only result in better HCAHPS scores, but also improved outcomes.
CEO of Strategic Healthcare Connections
Frank has a passion for leading high-performing teams that deliver award-winning products and services. For nearly 25 years, he has worked with more than 1,300 hospitals in the U.S., Canada and the U.K. to help solve many of healthcare’s most pressing challenges. After beginning his career at MEDITECH, Frank joined Iatric Systems in 1995 where he formed the Software Solutions Division to help broaden Iatric’s service-based portfolio. In 2013, Frank became president overseeing all Iatric Systems products and services. In 2019, he joined long-time colleagues Jack Walker and Dr. Phil Sanger at Strategic Healthcare Connections, LLC. Their mission is leveraging the power of connections to continue affecting positive change for healthcare and other industries.
Nancy Miracle, RN
partner at Executive Pathways Advisory Group
Nancy works with clients across the country to solve clinical, financial and operational process issues arising from a rapidly changing technology- driven environment. Building on her clinical leadership experience in critical care and case management, she moved into technology, spending time with companies including Cerner Corporation, CareScience and Cognizant Technologies. An examiner for the Malcolm Baldridge National Quality Award, Nancy has advised clients in a wide range of care settings including penal systems, critical access hospitals and integrated networks spanning multiple time zones and languages to navigate the automation of healthcare while maintaining a focus on quality and regulatory compliance.
Allen has been helping hospitals put patients at the center of their care for 40 years.
Allen’s E3 interactive patient engagement platform transforms hospital patient room smart TVs, bedside touch screens and tablets into interactive patient education, entertainment and experience hubs.
E3 creates happy patients, improves HCAHPS and reduces non-clinical staff interruptions that cost time and resources.